- Центр Поддержки
Обезопасьте свою конфиденциальность в Интернете, удалите рекламу и защитите DNS с помощью iTop VPN.
Прыгайте на диван, откройте iTop VPN, и смотрите неограниченный потоковый контент на Netflix, HBO, Disney+, и т.д.
Скачайте iTop VPN , чтобы обойти гео-ограничения, ускорить скорость сети и наслаждаться максимальным игровым опытом.
If you are a Windows user, it’s unavoidable to meet kinds of system issues sometimes. Common Windows issues include Blue Screen of Death (BSOD), system crashes, boot errors… These issues are mainly attributed to Windows Update, software install or driver updates.
Before trying any solutions, creating a system restore point is necessary to restore your system to a previous state. You can try Driver Booster for you to create a system restore point easily.
Download Driver Booster and then follow the steps below:
Run Driver Booster> Tools> Rescue Center> System Restore> Create Restore Point.
Then you may look into the reason for your system issue.
Case 1: Fix Windows issues caused by the loss or damage of system files.
If you have lost or damaged some of the system files, there might be some system issues such as Windows fails to work, system crashes or Windows update failures. In this case, you can try System File Checker (SFC.exe) or Deployment Image Servicing and Management (DISM) to recover the system files.
Ø Step 1: text “Command Prompt” and “Run as administrator”;
Ø Step 2: Use Deployment Image Servicing and Management Tool (network required) or System File Checker Tool to solve the problem.
DISM: Deployment Image Servicing and Management, short for DISM, is a command-line tool that is used to mount and service Windows images before deployment.
Input “DISM.exe /Online /Cleanup-image /Scanhealth” and hit Enter;
Continue inputting “DISM.exe /Online /Cleanup-image /Restorehealth” to fix the existing issues. It will connect Windows Update Server to download the system files and replace the damaged ones.
SFC: System File Checker Tool, short for SFC, is the tool that uses WinSxS documents to repair system issues. No requirement about the networks and it’s faster to finish the recovery.
Simply inputting “sfc/scannow” and hit “Enter”, waiting until it finishes the process and close the window. SFC will help recover problematic system issues automatically.
Case 2: Fix Windows issues caused by Windows Update
Windows Update may cause system crashes, blue screen of death or high CPU issues. To fix such issues, you can try the following solutions.
Solution 1: Delete the installed Windows Update Patch
If your computer falls into blue screen of death after Windows Update, please try uninstalling the update patch as a solution.
Ø Step 1: Open Control Panel > View by small icons > Programs and Features;
Ø Step 2: Click “View installed updates”;
Ø Step 3: Uninstall the latest Windows Update patch to see if your computer runs normally.
Solution 2: Go back to the previous version
Your Windows 10 system is allowed to go back to the previous version within 10 days after you have made a Windows Update. This usually happens when users encounter some system issues or just don’t like the new version. It will delete the changes after the update, but your personal files will not be influenced.
Just meet the following conditions you can go back to the previous version:
a. Keep all contents in windows.old & $windows.~bt files;
b. Delete all accounts after the update;
c. Remember your Windows 7 or Windows 8.1 password if you have logged in;
d. Prepare a USB driver to upgrade to Windows 10 if you have used it.
Note: If the system goes back to Windows 8.1, some Windows Apps such as Mail or People may fail to work. You can only reinstall them from Microsoft Store for better use.
Ø Step 1: Open Windows Settings – Update & Security – Recovery;
Ø Step 2: Click “Get started” below “Go back to the version of Windows 10”;
Ø Step 3: Choose the reason and Next;
Ø Step 4: Choose if you need to check for updates;
Ø Step 5: Read about the recovery tips and Next;
Ø Step 6: Remember the account and password and Next;
Ø Step 7: Go back to earlier build;
Ø Step 8: Waiting for the recovery and check if your system runs normally.
Solution 3: Reset this PC
If all the solutions above don’t solve your system problems, you may need to reset your PC. It will reinstall Windows. Before reinstalling, please back up your files first. Both Windows 10 and Windows 8 support to reset this PC.
Ø Step 1: Window + I to open the settings, choose “ Update & Security”, the get started to reset this PC;
You can choose to keep your files or remove everything before resetting;
Here is detailed information about each choice.
Case 3: Fix system boot errors with Blue Screen of Death
When Windows system issues happen, you may encounter blue screen of death mostly. Common blue screen of death problems we have introduced are nvlddmkm.sys, igdkmd64.sys, DPC watchdog violation and system service exception… The next part is going to introduce some methods to solve Windows Blue Screen of Death issues.
Since it’s harder to fix BSOD issues, you may need to make some preparations first before trying any solutions.
a. Prepare a USB Disk with larger than 8G memories left, download Windows 10 on a normal computer and run it;
Download link: https://www.microsoft.com/en-us/software-download/windows10
b. Create installation media for another PC;
c. Choose language, version and bit;
d. Plug the USB disk and choose “USB flash drive”;
e. It will download Windows 10 on the USB disk. Waiting some time until it finishes the download;
f. Plug the USB disk in the damaged computer and boot system with USB disk (hit F8 when boot into system and choose USB boot);
g. Set the language and other choices, then Next;
h. Click “Repair your computer and get into Windows Recovery Environment (WinRE), where you can fix common system boot errors;
i. Click “Choose an option” – “Troubleshoot” – Advanced Options;
Up to here, the preparations are ready, and then you can try the following solutions according to your actual conditions.
Solution 1: System Restore
Following up with the steps above, choose “System Restore”;
Waiting for the restore result and checking if you can successfully boot into the system.
Solution 2: Startup Repair
Startup Repair is another Windows recovery tool and it can fix some boot errors such as system files losing or damaging, which causes the system fails to boot with a black screen.
Note: Startup Repair can only recovery some issues like what we have mentioned the system files losing or damaging. It can’t fix hard drive problems or prevent virus attacks. Startup Repair is not designed for recovering Windows installing problems or a backup tool. It can help recover personal files like photos or documents.
After clicking “Startup Repair”, it will diagnose the system and notify you when the recovery is finished.
Solution 3: Startup Settings
If your system doesn’t have startup settings when boot from USB disk, you may move to solution 4.
In startup setting, enable safe mode. It can be used to fix some blue screen of death after installing or updating drivers or software. Entering safe mode, get back or uninstall the driver or software and boot into system again.
Ø Step 1: In WinRE, choose startup settings and restart;
Ø Step 2: After restarting, there will be the following screen, hit F4 or 4 to enter into safe mode;
Ø Step 3: Uninstall the latest Windows Update, uninstall the new drivers or software, and then restart your computer to see if the system runs normally.
Solution 4: Go back to the previous version (see solution 2 in case 2)
In Windows Recovery Environment (WinRE), choosing “Go back to the previous build” is the same with that in “Update & Security > Recovery” of the normal state.
Solution 5: System Image Recovery
This solution is available to use when you have created system images on your computer.
You can get more information about creating a system image on Windows 10 here:
Ø Step 1: Click “System Image Recovery”, it will figure out the system images of the current system;
Ø Step 2: If there is no system image on the system, but you have backups on a USB disk, DVD or networks, you can select a system image;
Ø Step 3: Click “Advanced” and choose the saving place, then Next;
It will begin to recover, wait until it finishes.
Solution 6: Reinstall Windows 10
This is the last choice you can make to repair your Windows 10 system issues. If all the methods above don’t work effectively, you may need to reinstall Windows 10. To reinstall Windows 10, you can choose “Install Now” after booting from your USB disk.
Also, you can refer the details here: https://support.microsoft.com/en-us/help/4000735/windows-10-reinstall
Actually, reinstalling Windows can always fix common system issues efficiently. But do remember to back up all important files before trying the solutions especially reinstall Windows. Also, if you have better suggestions or some other question, you can contact our support team at firstname.lastname@example.org directly.