Популярные Вопросы

Can I use my license code for ASC Ultimate 16 to register ASC Ultimate 17?

Yes, ASC Ultimate 16 license code during its valid service can be used to register ASC Ultimate 17. Please click here to view the detailed registration steps. The version upgrade is free of charge.

Note: Free giveaway license code for ASC Ultimate 16 cannot be used for ASC Ultimate 17.

Can I use my license code of Advanced SystemCare 17 Pro to register Advanced SystemCare 18 Pro?

Yes, Advanced SystemCare 17 Pro license code during its valid service can be used to register Advanced SystemCare 18 Pro. Please click here to check the detailed registration steps.

Note: Free giveaway license code for Advanced SystemCare 17 Pro cannot be used for Advanced SystemCare 18 Pro.

Why do I get "Invalid license code! Please enter a valid license code" error?

The reasons might be:
1) You entered a wrong license code. Please COPY & PASTE your license code to avoid any typos.
2) You used a license code for another program to register the program you want. Please make sure you use the right license code to register the correct program.
Or please contact Online Support for help.

Why do I get "The license xxx has been activated for maximum PCs and cannot be used" error?

The reasons might be:

1)This license code has been registered on maximum computers. Please visit page to reset your license code and get the installation instruction.Or you can contact Online Support to help you.
2) This license code is giveaway. It cannot be re-registered after being registered on maximum computers. Please click here to purchase a new license.

If you get other messages or need any help, please contact Online Support .

Should I pay extra fee if I transfer my license code from current computer to another one?

It’s FREE to transfer your license code to another computer as long as your license code is in valid period. Please visit page to reset your license code and get the installation instruction. Or you can contact Online Support by choosing another Request Type to help you.

If I reinstall IObit products after formatting, reinstalling, upgrading my computer, or replacing HD, can I use the license code again?

Please visit page to reset your license code and get the installation instruction. Or you can contact Online Support by choosing another Request Type to help you.

Is there any discount for Advanced SystemCare PRO users to purchase Advanced SystemCare Ultimate?

Yes, we provide a large discount for Advanced SystemCare PRO users to upgrade to Advanced SystemCare Ultimate. Please click here to go to the purchasing page.

Please enter your valid Advanced SystemCare PRO license code at the bottom left box on that page and then click Redeem button to enjoy your exclusive discount.

How to uninstall IObit products?

Please follow the steps below to uninstall IObit products.

Windows 11:

Open Start menu > Click All apps > Locate the product that you wish to uninstall > Right-click on it to choose Uninstall from the context menu > Follow the on-screen instructions to remove the product from your computer.

Windows 10:
Click Start on your taskbar and select Settings > Click Apps on the Settings menu > Select Programs & features from the left panel > Select the product you wish to uninstall and click Uninstall > Click the Uninstall button when prompted to uninstall the program > Follow the on-screen instructions to remove the product from your computer.

Windows 8.1 & 8:
Click Start on your taskbar and select Control Panel > Select Programs & Features > Select the product you wish to uninstall and click Uninstall button > Click the Yes button when prompted to uninstall the program > Follow the on-screen instructions to remove the product from your computer.

Windows 7 and Windows Vista:
Click Start on your taskbar and select Control Panel > Under Programs (Windows 7) or Programs and Features (Windows Vista), click on Uninstall a program > Select the product you wish to uninstall > Click Uninstall at the top of the program list > Follow the on-screen instructions to remove the program from your computer.

Windows XP:
Click Start on your taskbar and select Settings > Click on Control Panel > In the Control Panel window, click on Add or Remove Programs > Select the product you wish to uninstall > Click Change/Uninstall > Follow the on-screen instructions to remove the program from your computer.

How to uninstall browser extensions?

The instructions below will help you manually remove the extensions from Google Chrome, Microsoft Edge, and Mozilla Firefox.

Google Chrome:
1. Open Chrome.
2. Click the Customize and control Google Chrome icon > Select Extensions > Select Manage Extensions.
3. Locate the extension that you want to uninstall > Click the Remove button.
4. To confirm, select Remove.

Microsoft Edge:
1. Open Edge.
2. Click the Settings and more icon > Select Extensions > Select Manage Extensions.
3. Locate the extension that you want to uninstall > Click the Remove button.
4. To confirm, select Remove.

Mozilla Firefox:
1. Open Firefox.
2. Click the Menu icon > Select Add-ons and themes > Select Extensions.
3. Locate the extension that you want to uninstall > Click the Ellipsis icon > select Remove.
4. To confirm, select Remove.

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Информация по Предпродажам

Is it safe to purchase product via your website?

Yes, your order will be processed through our official partner "2Checkout" which ensures that your transaction will be secured by 256bit SSL encryption. All your information is kept privately and securely. We guarantee the safety and protection of your personal information.

How long is the valid service time of the license code?

The valid license code service time for all of our products (except for MacBooster) is ONE YEAR. And the service time starts from the date the license code is purchased. The service time of MacBooster license code is lifetime. You can click here to resend your license code, get installation instruction and other detailed information.

Encounter online payment related issues when place the order?

2Checkout is authorized vendors of IObit products. If you encounter online payment related issues, please contact them directly at the email address below:
support@2checkout.com
Or get phone support through:
click here to find the phone number.

What kind of payment do you accept?

We accept Visa / MasterCard / Eurocard, Bank / Wire transfer, American Express, Diners Club, JCB, PayPal, Credit / Debit card (Payment information by Fax), Discover / Novus, and Alipay.

Please choose the appropriate payment option to finish your order.

What is your refund policy?

To ensure that all customers have enough time to evaluate whether the purchased product and service meet their needs, IObit provides a 60-day Money Back Guarantee.

Please see the details of our refund policy here.

Can I follow IObit on Facebook / Twitter?

Yes, please like us on Facebook and follow us on Twitter.

Why do I get error message "Delete File Failed: Code 5. Access is denied"?

This is because some program related processes are still running in the background when you reinstall an IObit program.

Please right click on the program icon in system tray and then select Exit. Open your Task Manager and close all this program related processes running in the background. Then, reboot your computer to reinstall the program.

What is your shipping policy?

Please see the details of our shipping policy here

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Информация по Послепродаж. Обслуживанию

If I reinstall IObit products after formatting, reinstalling, upgrading my computer, replacing HD, can I use the license code again?

Please visit page to reset your license code and get the installation instruction. Or you can contact Online Support by choosing another Request Type to help you.

Should I pay extra fee if I transfer my license code from current computer to another one?

It’s FREE to transfer your license code to another computer as long as your license code is in valid period. Please visit page to reset your license code and get the installation instruction. Or you can contact Online Support by choosing another Request Type to help you.

Why do I get "Invalid license code! Pleases enter a valid license code" error?

The reasons might be:

1) You entered a wrong license code. Please COPY & PASTE your license code to avoid any typos.
2) You used a license code for another program to register the program you want. Please make sure you use the right license code to register the correct program.

Or please contact Online Support for help.

Why didn't I receive the license code?

Please try to resend your license code through here

If you still do not receive it, the reasons might be:

1. Due to your email settings, the email containing license code may go to your Spam folder directly. Please check it there.
2. You provided an invalid email address when you ordered the software.
3. Your email service provider rejects emails from unknown senders.
4. Your order is unfinished

Please reach us through our Online Support and we will help you find the order.

Why do I get "The license xxx has been activated for maximum PCs and cannot be used" error?

The reasons might be:

1)This license code has been registered on maximum computers. Please visit page to reset your license code and get the installation instruction.Or you can contact Online Support to help you.
2) This license code is giveaway. It cannot be re-registered after being registered on maximum computers. Please click here to purchase a new license.

If you get other messages or need any help, please contact Online Support .

I lost my license code. Can you help me?

If you purchase through 2Checkout or asknet, you can easily find your license code back here.

Or please provide us with your order reference or registered email address through our Online Support so that we can help you find it.

Why is the downloaded file corrupted?

This problem is due to an uncompleted download of the program. It could be caused by the Internet speed or the download tools. To solve this issue, please kindly apply the following instructions:

1. Delete the corrupted file and clean your browser's cache.
2. Restart the browser.
3. Re-download the setup file again.

Should I uninstall the old version of IObit software in order to install the new version?

You do not need to uninstall the older version before installing the new one. A new version can be installed over the top of the previous one. However, if you want to uninstall the previous version, please go through the steps below:

Click the Windows Start button
Click All Programs
Find IObit software and click it
Then click Uninstall.

When you are prompted to confirm the removal of the program, click Yes to finish the removal process.

Do I need to register to get the PRO version?

Yes, you need to manually register the program with the license code you purchased. The license code can be found in the email you received after you purchased the program.

How can I get the invoice of my order?

If your order is processed through 2Checkout:
Please login to myAccount on 2Checkout with the email address that you used to order. Under myAccount tab, you will see Invoice BV link for each order. You can click the link to download the Invoice.

Note: Invoice is not available instantly, it may take up to 24 hours to be generated after the order is finished.

How to update my credit card information and postal address?

If your order is processed through 2Checkout:
Please login to myAccount on 2Checkout with the email address that you used to order. And then follow the steps below to update the information:

1. Update credit card information:
Under Payment Methods tab, click Update card button to update your credit card expiration date and click Add a new card to fill in your new credit card information to set it up for future billings.

2. Update postal address:
Under Personal Information tab, you can view and edit your address for future use.

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Информация по Продлению

How to disable the auto-renewal feature of my order?

For 2Checkout order, please log in myAccount on 2Checkout > Click My Products on the top and find your order > Click Stop automatic subscription renewal under Subscription status > Click Confirm cancellation. Or please contact our Online Support.

How do I renew my license code?

We always provide renewal discount to our customers. Customers can renew their license code here. By renewing, your current subscription will be extended for another 12 months automatically and you will keep your current license code.

How do I renew my license code with different quantity?

At present, our renewal system does not support quantity change when renewing current license code. If you need to change the license quantity, please purchase a new license code with your desired quantity. We always provide a bulk discount to customers.

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Advanced SystemCare

Can I use license code for Advanced SystemCare 17 Pro to register Advanced SystemCare 18 Pro?

Yes, Advanced SystemCare 17 Pro license code during its valid service can be used to register Advanced SystemCare 18 Pro. Please click here to check the detailed registration steps.

Note: Free giveaway license code for Advanced SystemCare 17 Pro cannot be used for Advanced SystemCare 18 Pro.

What are the system requirements for Advanced SystemCare?

• Windows XP/Vista/7/8/8.1/10/11

• 300 MB of free disk space

• 1024*768 screen resolution and above

How to change the language?

Open Advanced SystemCare > Click Options icon on the top right > Choose the language you want on the right-hand side.
Note: Beta version only supports English.

How do I register my Advanced SystemCare PRO edition?

Please click here to view the detailed instructions to register Advanced SystemCare PRO edition.

How do I refresh my Advanced SystemCare PRO with my new / renewal license code?

Please click here to view the detailed instructions to refresh Advanced SystemCare PRO with the new / renewal license code.

How to update Advanced SystemCare?

Pro users can always enjoy the latest version automatically with Update automatically checkbox ticked by default in the Settings.

Free users can manually update Advanced SystemCare by using either of the options below:

1) Click Options icon on the top right, and select Check for updates.

2) Right click the program icon in the system tray, and select Check for updates.

How to check the scan result in detail?

To check the scan result in detail, please click the item name under Summary after the scan is finished.

How do I configure Turbo Boost and how to keep it on at Windows startup?

To build your own Turbo Boost, please click the Configure text link when Turbo Boost is off. You can select the Boost mode (Work Mode, Game Mode, and Economy Mode) and choose the items you want to turn off according to your needs.
If you want to turn on Turbo Boost at Windows startup to keep it always boosting your PC, please tick the checkbox of Turn on Turbo Boost at Windows startup when you configure Turbo Boost, or tick Start at Windows startup when moving the mouse cursor onto the Turn On button.

How do I configure Junk File Clean?

Please follow the steps below to configure Junk Files Clean:
1) Load Advanced SystemCare
2) Click Options on the top right of the interface and then click Settings
3) Click Junk Files Clean under Care
4) Configure the settings on the right panel according to your needs and select the user accounts to clean their junk files
5) Click OK

How do I configure Privacy Sweep?

Please follow the steps below to configure Privacy Sweep:
1) Load Advanced SystemCare
2) Click Options icon on the top right of the interface and choose Settings
3) Click Privacy Sweep under Care
4) Configure the settings according to your needs and select the user accounts to sweep their privacy traces
5) Click OK

How do I defrag other Disks, besides Disk C:?

1) Load Advanced SystemCare

2) Click Options icon on the top right of the interface and choose Settings

3) Click Disk Optimization under Care

4) Choose the disk according to your needs and click OK

How to start Performance Monitor?

Method 1: Go to Settings under Options on the top right of the main interface > Click General Settings >Tick the checkbox of Enable Performance Monitor and load at Windows startup on the right-hand panel > Click OK.
Method 2: Go to Quick Settings under Options icon on the top right of the main interface > click on the Off button next to Performance Monitor > Click OK.
Method 3: Right-click on the ASC icon in system tray > Select Open Performance Monitor.

Where can I see the temperature of CPU, GPU, Mainboard, and the fan speed in Performance Monitor?

Please maximize Performance Monitor > check them under the Metrics tab

How to switch the temperature from Fahrenheit to Celsius in Performance Monitor?

There are two ways to switch between Fahrenheit and Celsius..
Method 1: Hover your mouse over any ℃ or ℉ and click it.
Method 2: Please right click on Performance Monitor > Click Settings>Tick Temperature by Celsius.

What does Advanced SystemCare back up and restore?

Advanced SystemCare has the most advanced and convenient backup and recovery technology. It will automatically back up all registry related changes, Internet Boost changes, and Startup Optimization changes.

If some unwanted registry related changes are made by Advanced SystemCare, click Options icon on the top left and click Rescue Center, select one backup and then click Undo Changes button to restore those changes.

If some unwanted changes are made by Internet Boost, please click Rescue all Internet Boost changes link to restore those changes.

If some unwanted changes are made by Registry Defrag, please click Rescue Registry Defrag from the left panel and click Rescue all Registry Defrag Changes link to restore those changes.

If some unwanted changes are made by Startup Optimization, please click Startup Optimization from the left panel, select one backup and then click Restore button to restore the changes.

If some unwanted changes are made by Security Reinforce, please click Rescue all Security Reinforce changes button to restore the changes.

How do I ignore the items scanned out by Registry Clean module?

1) Click Registry entries under Summary to check the items in detail on the scan result screen

2) Right click on the item you want to ignore

3) Select Ignore

Can I use Advanced SystemCare with antivirus programs or spyware removers?

Yes, all versions of Advanced SystemCare are compatible with most major security products such as anti-virus, anti-spyware and firewall solutions. In addition to the system performance tune-up tool in Advanced SystemCare, it's recommended that you use high-quality security program to ensure your computer is safe. Our Advanced SystemCare Ultimate will be your perfect solution. It delivers both top antivirus capability and the already proven comprehensive PC tune-up ability.

How to uninstall Advanced SystemCare?

Windows 11:

Open Start menu > Click All apps > Locate Advanced SystemCare > Right-click on it to choose Uninstall from the context menu > Follow the on-screen instructions to remove it from your computer.

Windows 10:
Open Start > Click Settings > Click Apps on the Settings menu > Select Programs & features or Apps & features from the left panel > Find Advanced SystemCare and click Uninstall > Follow the on-screen prompts

Windows 8.1 & 8:

Open Start > Click Control Panel > Select Programs & features > Find Advanced SystemCare and click Uninstall > Find Advanced SystemCare and click Uninstall > Click the Yes button when prompted to uninstall the program > Follow the on-screen instructions to remove the product from your computer

For Windows 7 or earlier, please click here to get the uninstallation instructions.

I have upgraded my PC to Windows 10. Can I install Advanced SystemCare on it?

Yes. All IObit products are compatible with Windows 10. Please feel free to install it on your computer.

How to set Advanced SystemCare not to delete browsing history and passwords saved on my browsers?

1. Open Advanced SystemCare > Click Options on the top right of the main interface and choose Settings > Click Privacy Sweep on the left-hand panel > Untick items related to cookies, password, and history under the browser you use > Click OK.
2. Also in Settings window > Click AutoClean > Tick the checkbox of Sync the same settings from Privacy Sweep > Click OK.
3. Open Advanced SystemCare > Click Protect tab > Click the gear icon behind of Anti-Tracking under Privacy Protection > Find Browsing Data > Untick items related to cookies, password, and history under the browser you use.

Can Advanced SystemCare detect and optimize SSD automatically?

ASC detects both HDD and SSD. But it only defragments HDD. As for SSD, ASC provides another optimization method - trim, for higher disk performance.

What languages does Advanced SystemCare support?

Currently, Advanced SystemCare supports 37 languages. They are:
Arabic, Bulgarian, ChineseSimp, ChineseTrad, Croatian, Czech, Danish, Dutch, English, Finnish, Flemish, French, Georgian, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Polish, Portuguese(PT-BR), Portuguese(PT-PT), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese.

What is FaceID and how to use FaceID?

FaceID is designed to automatically catch intruders who are secretly accessing your PC with new facial recognition technology.
A camera is required to turn on this protection. If there is no camera connected to your desktop or you do not enable the webcam on your notebook, it will show you “No camera detected”. Once the camera is connected, if you are a new user or have not used this protection before, you need to install the protection first, and then turn it on to get started. Please follow the steps below to turn on FaceID.

1) Tick the option “I agree to the privacy statement” after reading the privacy statement and then click Get Started to start creating your face model.
2) During the process of creating your face model, please keep looking directly at your camera and make sure your face is in the frame.
3) After it finishes, click the OK button to turn on FaceID.
If someone accesses your computer secretly, his/her photo and login time will be recorded automatically by FaceID. Then you can check who accessed your computer in Intruders. If you know or trust him/her, you can click Trust text link to mark him/her as your trusted visitor or click the Delete text link to delete him/her.

How to solve the “No camera detected” issue?

When your connected camera isn’t recognized by FaceID, you can try the following steps to solve the issue:

1. If you are using an integrated camera, make sure that the power of your camera is turned on. You can refer to the user manual of your laptop to turn on your camera.

2. If you are connecting a webcam to your PC, please do the following steps:

1) Disconnect and reconnect your webcam, or reconnect it with a different USB port (USB 2.0 or USB 3.0 port) on your PC.

2) Disconnect other unused USB devices if any.

3) Check your antivirus software and make sure it does not block access or permission to use your webcam.

4) Uninstall your webcam driver and scan for hardware changes.

Open Device Manager, right click on your webcam, and then select Properties > Select the Driver tab and select Uninstall > Delete the driver software for this device and select OK >On the Action menu, select Scan for hardware changes. Wait for it to scan and reinstall updated drivers, and restart your PC to see if it works.

5) If your webcam works properly with other apps like MSN, Skype, etc, but only cannot work with FaceID, please contact us for assistance.

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Advanced SystemCare Ultimate

Can I use my license code for ASC Ultimate 16 to register ASC Ultimate 17?

Yes, all valid ASC Ultimate 16 license code (still have service time) can be used to register ASC Ultimate 17 without any additional charge. Please click here to view the detailed registration steps.

Note: Free giveaway license code for ASC Ultimate 16 cannot be used to register ASC Ultimate 17.

What are the system requirements for Advanced SystemCare Ultimate?

• Windows XP SP3/Vista/7/8/8.1/10/11

• 500 MB of free disk space

• 1024*768 screen resolution and above

How to update Advanced SystemCare Ultimate?

Users can always enjoy the latest version automatically with the Update automatically checkbox ticked by default in the Settings. Users can also manually update Advanced SystemCare Ultimate by using either of the options below:
1) Click the Options icon on the top right, and select Check for updates.
2) Right click the program icon in the system tray, and select Check for updates.

What languages does Advanced SystemCare Ultimate support?

Currently, Advanced SystemCare Ultimate supports 33 languages. They are:

Arabic, ChineseSimp, ChineseTrad, Croatian, Czech, Danish, Dutch, English, Finnish, Flemish, French, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese(PT-BR), Portuguese(PT-PT), Romanian, Russian, Serbian(Cyrillic), Serbian(Latin), Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese

How to change the language?

Open Advanced SystemCare Ultimate > Click Options icon on the top right > Choose the language you want on the right-hand side.
Note: Beta version only supports English.

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How often does Advanced SystemCare Ultimate update its database?

Advanced SystemCare Ultimate will be updated daily and when it comes to important update. Advanced SystemCare Ultimate will be updated timely to ensure your PC is not at risk. So Advanced SystemCare Ultimate always keeps the latest database and protection.

Is Advanced SystemCare Ultimate compatible with Windows Defender in Windows 8/8.1/10/11?

Yes, Advanced SystemCare Ultimate is compatible with Windows Defender in all operating system. But in Windows 8/8.1/10/11, there is a difference. Windows Defender adopts a new strategy that it will turn off its real-time protection automatically once detecting that there is another security program installed. So no matter whether Advanced SystemCare Ultimate's real-time protection is ON or Off, Windows Defender's real-time protection will be OFF in Windows 8/8.1/10/11.

Is Advanced SystemCare Ultimate compatible with other Antivirus programs?

Yes, Advanced SystemCare Ultimate is compatible with other antivirus programs as we provide compatible mode to install. Advanced SystemCare Ultimate will be installed in Compatible Mode automatically to avoid conflicts when there is other antivirus program installed. However, it's not recommended that you install two Antivirus products on one PC.

When will Advanced SystemCare Ultimate run in Compatible Mode?

Advanced SystemCare Ultimate will be installed in compatible mode when there is another anti-virus program detected during the installation process. In compatible mode, the real-time protection drivers for Advanced SystemCare Ultimate will not be installed so your computer's real-time protection is from your other anti-virus program. If you uninstall your other anti-virus program, you need to uninstall and reinstall Advanced SystemCare Ultimate to get its real-time protection drivers installed.

What do I do when Advanced SystemCare Ultimate Trial expires?

When you install Advanced SystemCare Ultimate, it automatically runs as a 30-day trial version. Please follow the steps below that apply to you when the trial expires:

If you have bought a license code for Advanced SystemCare Ultimate:
In the pop-up, click Enter code and enter your license code. Then click Register Now to finish the activation

If you wish to buy a license code for Advanced SystemCare Ultimate:
In the pop-up, click Activate Now and then click Buy Now on the opened page to proceed with the purchase.

If you wish to uninstall Advanced SystemCare Ultimate:

Please refer to the question How to uninstall Advanced SystemCare Ultimate?

If you wish to install Advanced SystemCare instead:
Please click Install to get back Advanced SystemCare Free.

How many computers does my Advanced SysteCare Ultimate license code cover?

A license code of Advanced SystemCare Ultimate can support 3 PCs by default.

Can I use Advanced SystemCare PRO license code to register Advanced SystemCare Ultimate?

Advanced SystemCare and Advanced SystemCare Ultimate are two different programs and both programs need their separate license codes.But Advanced SystemCare Ultimate includes all the features of Advanced SystemCare PRO. The difference is that only Advanced SystemCare Ultimate has antivirus protection function.

But if you are Advanced SystemCare PRO user, you can upgrade to Advanced SystemCare Ultimate with great discount. Please click here to get the upgrade discount price by entering your Advanced SystemCare PRO license code.

Is there any discount for Advanced SystemCare PRO users to purchase Advanced SystemCare Ultimate?

Yes, we provide a great discount for Advanced SystemCare PRO users to upgrade to Advanced SystemCare Ultimate. Please click here to go to the purchasing page.

Please enter your valid Advanced SystemCare PRO license code into the box at the bottom left of that page and then click the Update Cart button to enjoy your exclusive discount.

How do I register my trial version of Advanced SystemCare Ultimate?

Please click here to view the detailed instructions to register Advanced SystemCare Ultimate.

How do I register my Advanced SystemCare Ultimate when it's expired?

Please click here to view the detailed instructions to register the expired Advanced SystemCare Ultimate.

How can I add a file / folder into the Whitelist of Advanced SystemCare Ultimate?

There are two methods to add a file / folder into the Whitelist.

1. After a scan is finished, please right click on the item and choose Ignore, then the item will be added to the Ignore List.

2. Click the Options button and then choose Antivirus Settings to show the configuration window. In the pop-up window, choose Whitelist, click Add a file / Add a folder, and then follow the steps to add a file / folder into the Whitelist.

Please note that all the items in the Whitelist will be skipped in real-time protection and when you perform a scan.

How can I take advantage of Quarantine function of Advanced SystemCare Ultimate?

In case of any false positives, all the threats found out by Advanced SystemCare Ultimate will be removed to the Quarantine when the option Quarantine threats when removing them is ticked. When there is a false positive, you can easily restore the quarantined file from the Quarantine List to its original location. You can also delete the infected file permanently from the computer by clicking Delete if it is not a false positive.
Please note that all the quarantined files can not be accessed unless you restore them.

Does ASC Ultimate include Driver Booster?

Advanced SystemCare Ultimate only includes all the features of Advanced SystemCare PRO.

Driver Booster PRO, Smart Defrag PRO, Protected Folder, and IObit Malware Fighter PRO are not included in Advanced SystemCare Ultimate. They are stand-alone products from IObit.

Advanced SystemCare Ultimate only provides link in Toolbox to launch their free version. If you want their PRO version, you have to purchase them separately.

How to uninstall Advanced SystemCare Ultimate?

Windows 11:

Open Start menu > Click All apps > Locate Advanced SystemCare Ultimate > Right-click on it to choose Uninstall from the context menu > Follow the on-screen instructions to remove it from your computer.

Windows 10:
Open Start > Click Settings > Click Apps on the Settings menu > Select Programs & features or Apps & features from the left panel > Find Advanced SystemCare Ultimate and click Uninstall > Follow the on-screen prompts

Windows 8.1 & 8:

Open Start > Click Control Panel > Select Programs & features > Find Advanced SystemCare Ultimate and click Uninstall > Click the Yes button when prompted to uninstall the program > Follow the on-screen instructions to remove the product from your computer

For Windows 7 or earlier, please click here to get the uninstallation instructions.

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IObit Malware Fighter

What are the main benefits if I purchase IObit Malware Fighter PRO?

1. Get Anti-virus protection and enhanced Malware protection, and Real-time protection with the world-leading Bitdefender engine.

2. Protect your files and folders from ransomware attacks and any unauthorized accesses with Anti-ransomware engine.

3. Enable password protection under Safe Box to protect your privacy and sensitive data with password for maximum the security of your privacy and data

4. Protect your camera from unauthorized access by unknown programs.

5. Get automatic scans and updates.

6. Get technical support via email within 24 hours on working day.

What are the system requirements for IObit Malware Fighter?

Operating Systems Supported
Windows Vista/7/8/8.1/10/11

Hardware Requirements Recommended
1 GHz processor or faster processor
1 GB of RAM
1,000 MB of free hard disk space
1024*768 screen resolution and above

How to change the language?

Open IObit Malware Fighter > Click Options icon on the top right > Select Settings > click User Interface > Choose the language you want on the right panel > Click Apply and OK.

How to update IObit Malware Fighter?

Method 1: Open IObit Malware Fighter -> click Options icon on the top right-> select Check for updates.
Method 2: If you have PRO edition, you can also set IObit Malware Fighter to check for updates automatically. Open IObit Malware Fighter-> click Options icon on the top right -> Select Settings ->Click Auto Update on the left panel->Tick the option Automatically update the program and database (Recommended).

How do I register IObit Malware Fighter PRO version?

Please click here to view the detailed instructions to register IObit Malware Fighter PRO edition.

How do I refresh my IObit Malware Fighter PRO with my new / renewal license code?

Please click here to view the detailed instructions to refresh IObit Malware Fighter PRO with the new / renewal license code.

What languages does IObit Malware Fighter support?

Arabic, Bulgarian, ChineseSimp, ChineseTrad, Czech, Danish, Dutch, English, Finnish, Flemish, French, Georgian, German, Greek, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese(PT-BR), Portuguese(PT-PT), Romanian, Russian, Serbian(Cyrillic), Serbian(Latin), Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese.

How do I add items into the White List of IObit Malware Fighter?

If there are any items which are suspected as False Positive in the scan result, you can click the drop-down button near Remove of the corresponding item and then select Add to White List. The items in the White List will not be scanned anymore unless they are removed from White List. It's also recommended that you contact us through our Online Support to report the False Positive.

How do I take advantage of Quarantine function of IObit Malware Fighter?

In case of any false positives, all the threats found by IObit Malware Fighter will be removed to the Quarantine List as the option Quarantine threats when removing them is ticked by default. They will not harm your PC after being quarantined. When there is a false positive, you can easily restore the quarantined file from the Quarantine List to its original location. If no false positive, you can remove them permanently by removing them from Quarantine List.

How do I report False Positives?

In the event of a false positive, please follow the steps below to report a false positive:

1. Make sure that you have updated IObit Malware Fighter to the latest database version.

2. Click here to upload the suspicious file to VirusTotal for analyzing to verify whether it's reported as a malicious file by other security software.

3. Click Report False Positive in the scan results screen to open the feedback window to contact us. Please click attachment and select the falsely reported files. Then click the Send button to report us the false positive. If possible, please also provide us with the analysis report link from Virus Total.

Can IObit Malware Fighter work with other anti-virus programs?

Yes, IObit Malware Fighter can work with most mainstream anti-virus programs without any compatibility issues. With the newest Bitdefender antivirus engine, IObit Malware Fighter protects your PC against both malware and viruses in real-time. So you can rely on IObit Malware Fighter alone to get anti-malware and anti-virus protection.

Why should I install IObit Malware Fighter even if I already have Advanced SystemCare?

Advanced SystemCare is a system optimization product, which is focused to provide you a fast, optimized and "good as new" computer performance. IObit Malware Fighter is an anti-malware and anti-virus product, which is designed to your PC against malware and viruses in real-time. It can protect your computer from spyware, adware, ransomware, Trojans, keyloggers, bots, worms, and hijackers.

They are two different products. It's highly recommended that you install both programs to maintain maximum computer security and performance.

How to uninstall IObit Malware Fighter?

Windows 8 & earlier versions:

/p>Open Start > Click Control Panel > Click Uninstall a program > Find IObit Malware Fighter 6 and click Uninstall > Follow the on-screen prompts

Windows 10:

Open Start > Click Settings > Click System or Apps on the Settings menu > Select Programs & Features or Apps & Features from the left panel > Find IObit Malware Fighter 6 and click Uninstall > Follow the on-screen prompts

Can I use license code for IObit Malware Fighter 11 Pro to register IObit Malware Fighter 12 Pro?

Yes, the license code for IObit Malware Fighter 11 Pro during its valid service can be used to register IObit Malware Fighter 12 Pro. Please click here to check the detailed registration steps.

Note: Free giveaway license code for IObit Malware Fighter 11 Pro cannot be used for IObit Malware Fighter 12 Pro.

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AMC Security

What is your refund policy?

When you purchase AMC Security, your satisfaction is guaranteed.

If you purchase a license code of AMC Security from IObit online store, please refer to IObit Refund Policy.

If you purchase AMC Security Pro from Google Play Store, within 7 days, you can request your money back if AMC Security doesn't do all that we say it will.

Failed to update database, what should I do?

Please make sure the network connection on your device is in good status, and then try it again. Or contact our support team (mobilesupport@iobit.com) if the problem is still there.

How to update AMC Security to the latest version?

Open AMC Security > tap the Options icon at the top left corner > tap About at the sidebar > tap Check for updates. Or you can check it on Google Play to see if there is any update.

I love your app! How can I support you?

Wow, that would be great! We would really appreciate you:

Write a positive review on Google Play (Android Market) . Click here to go to our app page.

Recommend AMC Security to your family and friends.

Post reviews on android related forums.

Why does AMC Security need all of those permissions?

We need necessary permissions to implement the functionality of our tools. Just rest assured that all your information will be secured. We are taking your privacy very seriously.

Why Game Speeder does not recognize all the games installed on my device?

We are sorry that presently the algorithm of Game Speeder cannot detect all games. You can manually add the games by following the instructions below:

Open AMC Security > tap Booster > tap the Game Speeder icon on the top > tap the Plus icon at the bottom right corner > select the games you want to add and tap Add button.

How to change the language?

Open AMC Security > tap the Options icon at the top left corner > tap Settings at the sidebar > tap Language > select the language you want (make sure that your network is connected properly)

How often does the virus database update and how to update it?

Now our anti-virus detection is online detection provided by our partner Bitdefender. As long as your network is connected properly, you can enjoy the latest online database. You do not need to manually update the antivirus database.

I have killed some apps, but they are still there when I run Booster again.

Some apps will be reloaded by android system after being killed (because they may be essential for the normal operating of system), so you will find them running even without using them. But this doesn't mean that Booster didn't kill them.

We suggest adding the shortcut of Booster on the home screen of your device and use it often to improve your device performance. Open AMC Security > tap Booster > tap the Options icon at the top right corner > tap Create a shortcut and OK.

And it’s also recommended to use Power Booster to hibernate auto-restarted apps to free up more memory. Please tap the moon icon at the top right corner of Booster page to go into Power Booster.

Can I continue to use Free features after my Pro account expires?

Of course you can. The basic features are still free for lifetime.

Will I be charged immediately if I tap the Get Trial button?

No, you won’t. We provide 11-day free trial to each user. Each account can enjoy the free trial only once. You can have a try before you make your final purchase decision.

Can I use the Pro account on multiple devices?

Yes, you can sign in with your Pro account on three android devices at the same time to enjoy the Pro version. If you sign out from one of these three devices, you can sign in on the fourth device.

I’ve placed an order for Pro version but still got Free version?

Please make sure to update your AMC Security account in Account Manager by tapping the Refresh icon at the top right corner.

If it still shows you’re a Free user, it may be due to the network delay of Google Play. In that case, please contact us via Feedback inside the app, and provide us with your order number and AMC Security account email. We’ll look into it and reply to you ASAP.

I've got a license code for AMC Security Pro. How to use it?

Open AMC Security > tap the Options icon at the top left corner > tap "Enter code" at the bottom left corner > enter your code > tap OK.

On the popup window, tap "Sign Up" to go into Account Manager > Create an account for AMC Security > tap OK. Then this AMC Security account will automatically turn into a pro account (if not, tap the Refresh icon to check again).

Note: The code can be used only once and will be invalid after activation. In the future, just sign in with your pro account to enjoy all the pro features and this pro account can be used on three android devices at the same time.

How can I upgrade to the Pro version?

Method 1: In-app purchase (go to Google Play Store)---Recommended

Open AMC Security > tap the Options icon at the top left corner > tap “Get Trial” > tap “Buy Pro” to place an order in Google Play Store. After you purchase AMC Security Pro via Google Play Store, there isn’t any code. If you already signed in with an AMC Security account before placing the order, that account will automatically upgrade to a pro account and it can be used on three android devices. Please tap the Refresh icon in Account Manager to check its new status.

If you don’t have an AMC Security account before placing the order, your Google Play account will automatically upgrade to a pro account for AMC Security and this pro account can be used on three android devices. So you need to sign in with your Google Play account to get the Pro version.

Method 2: Buy a one-year license code from IObit official online store (move to the bottom of the page):

Open AMC Security > tap the Options icon at the top left corner > tap "Enter code" at the bottom left corner > enter your code > tap OK.

On the popup window, tap "Sign Up" to go into Account Manager > Create an account for AMC Security > tap OK. Then this AMC Security account will automatically turn into a pro account (if not, tap the Refresh icon to check again).

Note: The code can be used only once and will be invalid after activation. In the future, just sign in with your pro account to enjoy all the pro features and this pro account can be used on three android devices at the same time.

What are the features of the Pro version?

With the Pro version, you can enjoy these exclusive features: Antivirus, Payment Security, Anti-Phishing, No Ads, Scheduled Scan, and the Pro account supports 3 android devices at the same time.

Why should I install AMC Security?

AMC Security is an all-in-one cleaning and security app for android devices. It is designed to secure your devices against viruses, spyware, malicious URLs, phishing sites, etc. It also helps improve your device performance with features like Booster, Power Booster, Battery Saver, Game Speeder, App Manager, Privacy Locker, Privacy Advisor, and Notification Cleaner.

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Protected Folder

How to register Protected Folder Pro?

Please first download the latest version of Protected Folder from here and install it.

Then open Protected Folder-> click Register at the bottom left corner -> COPY & PASTE your license code there -> finally click Activate Now button.

What is Protected Folder?

Protected Folder is designed to password-protect, guard and lock your folders & files from being seen, read or modified. Just drag and drop the folders or files you want to lock or protect into Protected Folder, then no one can see, read or modify them.

What are the main features of Protected Folder?

Protected Folder is designed to password-protect, guard and lock your folders & files from being seen, read or modified in Windows 7, Vista, XP and Server 2008, 2003. It works like a safety box, just drag and drop the folders or files you want to lock or protect into Protected Folder, then no one can see, read or modify them. Whether you are concerned with privacy, data theft, data loss, or data leaks, Protected Folder is an ideal tool for you.

What are the system requirements for Protected Folder?

Operating Systems Supported
Microsoft® Windows® 8 (32-bit and 64-bit)
Microsoft® Windows® 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
Microsoft® Windows® Vista (32-bit and 64-bit) Starter/Home Basic/Home Premium/Business/Ultimate
Microsoft® Windows® XP (32-bit and 64-bit) with SP2/SP3 or Home/Professional/Media Center

Hardware Requirements Recommended
1 GHz processor or faster
512 MB of RAM memory
60 MB of free hard drive space

What languages does Protected Folder support?

Arabic, ChineseSimp, ChineseTrad, Czech, Dutch, English, French, Georgian, German, Greek, Hebrew, Hungarian, Indonesia, Japanese, Korean, Malay, Moldova, Polish, Portuguese(PT-BR), Portuguese(PT-PT), Russian, Serbian(cyrillic), Serbian(latin), Slovak, Slovenian, Spanish, Swedish, Turkish, Vietnamese.

How to change the language?

Open Protected Folder->Click Options icon at the right top->Click User Interface at left panel-> Choose the language you want on the right panel->Click Apply.

How to update Protected Folder?

Open Protected Folder->Click Check for updates at the bottom right.

How to uninstall Protected Folder?

Please follow the steps below to uninstall Protected Folder:

WINDOWS XP

1. Open Start menu->(Settings)->Control Panel.
2. Double-click on Add or Remove Programs.
3. Click on Protected Folder in the list of installed programs and select Remove.
4. Click Uninstall button to uninstall Protected Folder.

WINDOWS VISTA OR 7

1. Open Startmenu->(Settings)->Control Panel.
2. Click on Programs and Features.
3. Right click on Protected Folder and select Uninstall.
4. Click Uninstall button to uninstall Protected Folder.

WINDOWS 8

1. Right-click in the lower-left corner of your screen, and then click Control Panel.
2. Click on Programs->Uninstall a program.
3. Click on Protected Folder in the list of installed programs and select Remove.
4. Click Uninstall button to uninstall Protected Folder.

How do I retrieve the files/ folders protected by Protected Folder after system reinstallation?

Please note that files / folders are not stored in Protected Folder. Protected Folder only applies actions of Hide, Deny Read Access, and Deny Write Access to those files / folders.

Once you reinstall the whole system, the files / folders protected by Protected Folder will be restored to their original directory if these files / folders are not originally stored in C:. If they were stored in C: before you protect them with Protected Folder, they will be wiped as well as Protected Folder.

Will the files / folders still be locked by Protected Folder if I reinstall it?

No, if you reinstall Protected Folder at any case, all files / folders (except those originally stored in C:) protected by it will be put into their original directory. You need to drag and drop them into Protected Folder again to get protection.

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Smart Defrag

What is Trim?

Trim can help you wipe those data that are on longer in use on your SSD to boost your SSD for better performance. With SSD (Solid State Disk) ticked only, you can see the Trim button.

What are the system requirements for Smart Defrag?

Operating Systems Supported
Microsoft® Windows® 10 (32-bit and 64-bit) Technical Preview
Microsoft® Windows® 8 (32-bit and 64-bit)Professional / Enterprise
Microsoft® Windows® 7 (32-bit and 64-bit) Starter / Home Basic / Home Premium / Professional/Ultimate
Microsoft® Windows® Vista (32-bit and 64-bit) Starter / Home Basic / Home Premium / Business/Ultimate
Microsoft® Windows® XP (32-bit and 64-bit) with SP2 / SP3 or Home / Professional / Media Center

Hardware Requirements Recommended
1 GHz processor or faster
512 MB of RAM memory
200 MB of free hard drive space

What languages does Smart Defrag support?

Arabic, Belarusian, Bosnian, Bulgarian, Chinese(simple), Chinese(traditional), Czech, Danish, Dutch, English, Finnish, French, Georgian, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Malayalam, Maltese, Mongolian, Norwegian, Persian, Polish, Portuguese(PT-BR), Portuguese(PT-PT), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Turkish, Vietnamese.

How to change the language?

Open Smart Defrag->Click the menu icon at the top left to choose Settings->Click User Interface at left panel-> Choose the language you want on the right panel->Click Apply.

How do I register Smart Defrag PRO edition?

Please click here to view the detailed instructions to register Smart Defrag PRO edition.

Why are there so many unmovable blocks?

There are two reasons for it.

One is that there is not enough continuous free space in your disk to replace the files during the defragment process. You can move some large files to another disk, and then try to defrag the selected disk again.

Second reason is that some small sized files are currently being used by other programs while using Smart Defrag. Thus, Smart Defrag can not move them. You can defrag again later.

What can I do when Smart Defrag detects my HDD as SSD?

Please click the arrow button near the disk type to remark the disk type from SSD to HDD or from HDD to SSD manually.

How to update to the latest Smart Defrag?

Method 1: Open Smart Defrag > Click the Options icon on the top left > Click Check for updates in the menu.

Method 2: Set Smart Defrag to update automatically: Click the Options icon on the top left > Click Settings > General Settings > Tick Automatically check for updates > Click Apply. After that, you can get the available update notifications automatically when you load Smart Defrag.

How to uninstall Smart Defrag?

Windows 8 & earlier
Open Start > Click Control Panel > Click Uninstall a program > Find Smart Defrag 6 and click Uninstall > Follow the on-screen prompts

Windows 10
Open Start > Click Settings > Click Systemor Apps on the Settings menu > Select Programs & features or Apps & features from the left panel > Find Smart Defrag 6 and click Uninstall > Follow the on-screen prompts

Can I use my license code for Smart Defrag 9 to register Smart Defrag 10?

Yes, all valid Smart Defrag 9 license code (still have service time) can be used to register Smart Defrag 10 without any additional charge. Please click here to view the detailed registration steps.
Note: Free giveaway license code for old versions cannot be used to register Smart Defrag 10.

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IObit Uninstaller

How to list programs in alphabetical order?

Please open IObit Uninstaller->click All Programs-> click Name, then you will see the programs listed in alphabetical order.

How to remove the Shred File button in Windows Explorer?

Please open IObit Uninstaller-> click Options icon at the top right corner -> select Settings... -> untick the option Add Shred File button to Explorer -> click OK.

What languages does IObit Uninstaller support?

Arabic, Bulgarian, ChineseSimp, ChineseTrad, Czech, Danish, Dutch, English, Finnish, Flemish, French, German, Greek, Georgian, Hebrew, Hungarian, Indonesian, Italian, Japanese, Latvian, Korean, Lithuanian, Malay, Norwegian, Persian, Polish, Portuguese(Brazil), Portuguese(Portugal), Romanian, Russian, Serbian(Cyrillic), Serbian(Latin), Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, Vietnamese.

How to change the language?

Open IObit Uninstaller -> click Options icon on the top right -> click Settings... -> click the drop-down menu of Current Language and select the language you want, and finally click OK button.

What are the system requirements for IObit Uninstaller?

• Windows XP/Vista/7/8/8.1/10/11
• 300 MB of free disk space
• 1024*768 screen resolution and above

How to uninstall programs by IObit Uninstaller?

To make it convenient for users to launch and use IObit Uninstaller, we provide three ways as follows:

1. Open IObit Uninstaller -> click All Programs and select the program you want to uninstall -> click Uninstall button at the bottom -> follow the wizard to uninstall the program -> delete the items after Powerful scan.

2. Open Control Panel -> click Programs ->click Programs and Features -> select the program you want to uninstall->click Powerful Uninstall button at the top.

3. Right click on the program icon on the desktop -> click Powerful Uninstall.

4. Enable Easy Uninstall to uninstall programs by two methods:
*Open IObit Uninstaller > click Tools > Select Easy Uninstall
*Use hotkey: Ctrl+Alt+U. You could change your hotkey in Settings.

How do I register my IObit Uninstaller PRO edition?

Please click here to view the detailed instructions to register IObit Uninstaller PRO edition.

Are there any useful tools included in IObit Uninstaller?

Software Updater: Get your important programs up to date easily and efficiently
Easy Uninstall: Drag the Easy Uninstall icon to uninstall programs easily
Force Uninstall+: Uninstall programs which cannot be uninstalled in a routine way
Stubborn Program Remover: Unique database supports removing 1000+ stubborn programs
File Shredder: Remove unwanted files safely and permanently
Windows Updates Uninstall: Uninstall unwanted Windows Updates on your computer
Software Health: Make software run smoother and reduce security risks
Uninstall History: Show details and status for each uninstalled program

How to uninstall IObit Uninstaller?

Windows 8 & earlier :
Open Start > Click Control Panel > > Click Programs and Features > Find IObit Uninstaller and click Uninstall > Follow the on-screen prompts.

Windows 10 :
Open Start > Click Settings > Click System or Apps on the Settings menu > Select Programs & features or Apps & features from the left panel > Find IObit Uninstaller and click Uninstall > Follow the on-screen prompts.

For Windows 7 or earlier, please click here to get the uninstallation instructions.

Can I use license code for IObit Uninstaller v13 Pro to register IObit Uninstaller v14 Pro?

Yes, IObit Uninstaller v13 Pro license code during its valid service can be used to register IObit Uninstaller v14 Pro. Please click here to check the detailed registration steps.
Note: Free giveaway license code for IObit Uninstaller v13 Pro cannot be used for IObit Uninstaller v14.

How to remove browser extensions thoroughly?

The deleted browser extensions might be reinstalled automatically if you have enabled browser Sync. To thoroughly remove browser extensions, please take the steps below to change the Sync settings.

On Chrome Browser:
Open Chrome Browser > Click on your profile icon situated at the top right > Select “Sync is on” menu from the list > Click on “Manage what you sync” tab menu > Under "Sync data", toggle off “Apps” and “Extensions”

On Edge Browser:
Open Edge browser > Click on your profile icon situated at the top right > Click on “Manage profile settings” > Click on the “Sync” item below your profile name > Toggle off “Extensions”

How to download the latest IObit Uninstaller?

Click here to download the latest IObit Uninstaller at anytime.
Pro users can always enjoy the latest version automatically with Update automatically checkbox ticked by default in the Settings. Free users can manually update this program as below: Open IObit Uninstaller >> Click Options icon on the top right >> Click Check for Updates in the menu.

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Start Menu 8

How to add programs to Start Menu?

You can drag and drop programs to Start button to add them to Start Menu directly.
Or right click on a program and choose Pin to Start Menu (Start Menu 8) to add it to Start Menu.

How to create a new group and add items to it in Start Menu?

This feature enables you to customize your Start Menu according to your preference through creating different groups and adding items to them.

1.Right click a program in Start Menu and choose Create a new group, then name the new group as anything you like, for example, IObit Programs, then click OK button.

2.The new group IObit Programs will be shown in Start Menu. Right click the new group IObit Programs will show the options: Unpin from Start Menu, Create a new group and Add items.

3.You can choose the option Add items to add any items from the computer to this new group.

4.After adding some items to the new group, you can click the arrow right icon after it to see the items that you added..

5. There are three options for the items you added if you right click them: Open, Add items and Delete items.

You can also right click any blank space in the new group and click Add items to add other items to this group.

How to boot computer to the traditional desktop directly on Windows 8 / 8.1?

Right click Start button->choose Settings-> click Modern UI->tick the option "Skip Modern UI" ->click Apply button.

How to customize Start button icon?

Please click here to choose other Start button icons from IObit Forum, or follow the instructions there to create your own start button icons.

How to change the size of font in Start Menu?

Right click Start button->choose Settings-> click User Interface->choose Small or Large font according to your reference->click Apply button.

How to change the size of program icons in Start Menu?

Right click Start button->choose Settings-> click General->find "Program icons in Start Menu" and choose Small icons or Large icons from the drop-down list according to your reference ->click Apply button.

How to change the background color of Start Menu 8?

Please right click Start button->choose Settings->click User Interface->find Background color->tick the checkbox "Program background color changes with system theme"-> click the button Change color…to change the color of the background.

Note：Please do not choose the same color for background and font, otherwise the items in Start Menu are invisible.

Can I use Start Menu 8 in our company or school for free?

The version 2.0 and the previous versions of Start Menu 8 can be used for free for non-profit organizations like school, charitable organization. For commercial purposes, please contact us.

What’s the main features of Start Menu 8?

Advanced setting lets you customize your Windows 10 easily;

Customize the Start Menu by creating different groups and adding items to them;

Fast search from whole disk even when the item is not indexed;

Pin programs to Start Menu to start them quickly;

Display recently opened items under documents, browsers, etc. in Start Menu for quick launch;

Shut down computer at a scheduled time automatically;

Use Screenshot in Start Menu to take screenshots easily and quickly (hotkeys Alt + E);

Provide the feature “Restart in Safe Mode”;

Skip UAC when starting programs from Start Menu;

Customize the transparency of Start Menu;

Sync user picture and Account picture automatically;

Provide FAQs for Windows 8 & 8.1 started by Start Menu 8 users.

What are the system requirements for Start Menu 8?

Operating System

Microsoft® Windows® 10 (32-bit and 64-bit)

Microsoft® Windows® 8 (32-bit and 64-bit) Professional/Enterprise

Microsoft® Windows® 7 (32-bit and 64-bit) Starter/Home Basic/Home/Premium/Professional/Ultimate

Microsoft® Windows® Vista (32-bit and 64-bit) Starter/Home Basic/Home Premium/Business/Ultimate

Microsoft® Windows® XP (32-bit and 64-bit) with SP2/SP3 or Home/Professional/Media Center

Hardware Requirements Recommended

1 GHz processor or faster

512 MB of RAM memory

50 MB of free hard drive space

What languages does Start Menu 8 support?

Arabic, Bulgarian, Catalan, ChineseSimp, ChineseTrad, Croatian, Czech, Danish, Dutch, English, Finnish, French, Georgian, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian, Polish, Portuguese (PT-BR), Portuguese (PT-PT), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese.

How to change the language?

Please right click Start button->choose Settings->find Current language on the right->choose the language from the drop-down list according to your preference->click Apply button.

How to update Start Menu 8?

Click here to download the latest Start Menu 8 anytime.

Method 1: Right click on Start button to choose Check for updates.

Method 2: Click General and select Update Automatically or Remind me when updates are available in the Update Method of Settings.

How to uninstall Start Menu 8?

Method 1:
Please open the installation directory of Start Menu 8, find unins000.exe and double click to run it, and then follow the wizard to uninstall the program. The installation path is usually in: C:Program Files (x86)IObitStart Menu 8 or C:Program FilesIObitStart Menu 8

Method 2:
Please open Control Panel->click Uninstall a program under Programs and Features->find Start Menu 8 in the list of installed programs->right click Start Menu 8 to choose Uninstall to uninstall it.

How to set the Windows key to open Start Menu or Modern UI in Windows 8 / 8.1?

Please right click Start button->choose Settings->click Modern UI->tick the checkbox "Press Windows key to open Modern UI"->click Apply button.

Why do the items on the right panel of Start Menu disappear?

If the items on the right panel of Start Menu are invisible, it must be you choose the same color for background and font. Please do not choose the same color for them.

How to switch to Windows 10 Start Menu?

1. Right click Start button to choose Settings to open the settings window.

2. Click Advanced on the left, then check the option Left click to open Windows 10 Start Menu or the option Press Windows key to open Windows 10 Start Menu on the right.

3. Click Apply button.

How to change hotkeys in Start Menu 8?

1. Right click Start button to choose Settings to open the settings window.

2. Click General on the left, then you can change the hotkeys on the right.

3. Click Apply button.

What is Start Menu 8?

Start Menu 8 is a desktop customized tool for Windows users, specifically designed to bring back the familiar Classic Start Menu to Windows 8/8.1 & Windows 10. It offers a convenient and simple solution to freely switch between the latest Window 10 start menu and Windows Classic Start Menu. It also provides multiple start menus for Windows 7/Vista/XP. With the improved searching engine, you can quickly and easily access your apps and files from start menu. Start Menu 8 allows for more customization with just a few clicks, which provides the options to skip Modern UI & Welcome on Windows 8.1 and customize your taskbar any way you like on Windows 10.

How to register Start Menu 8 Pro?

Please click here to view the detailed instructions to register Start Menu 8 PRO edition.

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Driver Booster

Order / License Issue

Activated for maximum PCs error : Click here to reset your code.

Resend code (when you lost/forgot license code or want download link again) : please go here .

Renew code with EXCLUSIVE price: please go here .

Didn’t receive license code after payment:
It will be nice if you can send us the payment proof directly to our email dbfeedback@iobit.com.
- If you pay the order by PayPal, please send me the transaction details page.
- If you pay it by a credit card, please send my the charge notification you receive or the debit information from your bank.

How to activate Driver Booster PRO version: please go here to view the detailed instructions.

Code validity:
--A sold license code is valid for all versions of Driver Booster for 1 year. The service time starts from the date it was bought.
--Free giveaway license code only valid for the current big version, e.g., free giveaway license code of Driver Booster v7 Pro cannot activate Driver Booster v8 Pro.

Sound Problem

Please try the solutions provided here to see if it can help you fix the problem.

Network Failure

Please download the latest Driver Booster > Click the Tools icon at the left side of the main interface > Select the tool Fix Network Failure to see if it can fix the problem.
If no, please click here to download our tool > Double click to run it on the problem PC > Click “Save report to Desktop” > find db_info_xxxx.zip on your desktop > send the zip file to our email address dbfeedback@iobit.com so that we can look into this issue.

Bad Resolution

Please download the latest Driver Booster > Click the Tools icon at the left side of the main interface > Select the tool Fix Bad Resolution to see if it can fix the problem.
If no, please click here to download our tool > Double click to run it on the problem PC > Click “Save report to Desktop” > find db_info_xxxx.zip on your desktop > send the zip file to our email address dbfeedback@iobit.com so that we can look into this issue.

Update Failure

First check whether your current windows 10 version is older than 1511. If yes, please upgrade to the latest Windows 10 as the latest version of NVIDIA GeForce 10 Series is not compatible with these older versions. And you can go here to check more details about this.
If no, please temporarily disable your anti-virus program and all other unnecessary services, or add Driver Booster into the white list of the program which may block Driver Booster working. Then run Driver Booster again to see whether it works properly.
If the update still fails, please click here to download our tool > Double click to run it on the problem PC > Click “Save report to Desktop” > find db_info_xxxx.zip on your desktop > send the zip file to our email address dbfeedback@iobit.com so that we can look into this issue.

Scan Failure

Please temporarily disable your anti-virus program and all other unnecessary services, or add Driver Booster into the white list of the program which may block Driver Booster working. Then run Driver Booster again to see whether it works properly.
If the scan still fails, please click here to download our tool > Double click to run it on the problem PC > Click “Save report to Desktop” > find db_info_xxxx.zip on your desktop > send the zip file to our email address dbfeedback@iobit.com so that we can look into this issue.

Blue screen / System crash

Please keep an eye on it to see if the blue screen/system crash will happen again. If yes, please send the following information to our email address dbfeedback@iobit.com:
1. Take a picture of the blue screen and send to us.
2. Please click here to download our tool >> double click to run this tool on the problem PC >> click 'Save report to Desktop' >>find db_info_YYYYMMDD.zip on your desktop >> send us the zip file to look into.

Missing Drivers

To make sure the drivers in our database are stable enough for most computers, we have more strict rules to filter drivers, which takes us longer time to test. That's why sometimes we are slower to display the outdated drivers, and sometimes we won't even show those that may cause serious PC problems.
If you are sure that there is any driver Driver Booster is missing, we'd like to manually double check the driver for our PRO USERS, after the following information is provided to our email address dbfeedback@iobit.com:
1. What is the missing driver’s name? (The screenshot of the scan result of other driver update tools or related information in Device Manager will be helpful)
2. What is the driver date and driver version of the missing driver
3. Click here to download our tool >> double click to run this tool >> click 'Save report to Desktop' >> find db_info_YYYYMMDD_i.zip on your desktop >> send the zip file.

PC slow down after updating drivers

When you boot your computer for the first time after updating drivers, the system has to load the new drivers which consume large amounts of computer performance, so the computer is slow. But it will be back to normal when you reboot later.
Otherwise you can contact us via email address dbfeedback@iobit.com.

Screen gets black, fickering, shrinking

When a new graphics driver is being installed, its running parameter may get adjusted or even reset. So black, flickering or shrinking screen happens. Please do not worry or operate wrongly like forcing shutdown. Your screen will go back to normal once the update is finished or the computer is rebooted. If no, please contact us via dbfeedback@iobit.com.

Failed to send feedback

Please send your feedback directly to dbfeedback@iobit.com and our Technical Support Team will contact you soon.

Change Language

Open Driver Booster > Click the Options icon on the top left >Select Settings... > Select the language you want in the right panel > Click OK.

Driver Booster supports the following languages:
Arabic, Bulgarian, Catalan, ChineseSimp, ChineseTrad, Czech, Danish, Dutch, English, Finnish, French, Georgian, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Malay, Norwegian, Persian, Polish, Portuguese (PT-BR), Portuguese (PT-PT), Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian, and Vietnamese.

Unplugged Device

"Unplugged" is not a problem and no need to fix it. It just means these devices are not plugged into your PC currently. If you no longer use them, load Driver Booster > click Tools model on the left side of the main screen of the program > select Clean Invalid Device Data to batch clean their data.

Uninstall Driver Booster

Windows 10:
Open Start > Click Settings > Click System or Apps on the Settings menu > Select Programs & features or Apps & features from the left panel > Find Driver Booster and click Uninstall > Follow the on-screen prompts. Windows 8.1 & 8:
Open Start > Select Control Panel > Select Programs & Features > Find Driver Booster and click Uninstall > Click the Yes button when prompted to uninstall the program > Follow the on-screen prompts. Windows 7 and Windows Vista:
Open Start > Select Control Panel > Under Programs (Windows 7) or Programs & Features (Windows Vista) > Click Uninstall a program > Find Driver Booster and click Uninstall at the top of the program list > Follow the on-screen prompts. Windows XP:
Open Start > Select Settings > Click Control Panel > Click Add or Remove Programs > Find Driver Booster and click Change/Uninstall > Follow the on-screen prompts to uninstall it.

System requirements for Driver Booster

Operating Systems Supported: Windows XP/Vista/7/8/8.1/10/11
Hardware Requirements Recommended:
1 GHz processor or faster
1 GB of RAM memory
1 GB of free hard drive space, mainly for drivers download and installation

Update frequency for Driver Booster database

With online database adopted, Driver Booster database updates in real time to make sure your devices always have the latest drivers installed.

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WinMetro

What is WinMetro?

WinMetro is specially designed to bring the newly introduced Windows 8 Metro UI to Windows 7, Windows Vista and Windows XP.

What are the main features of WinMetro?

It offers an easy solution for old versions of Windows users to try and enjoy the tile based on Metro UI. By displaying useful information such as weather, calendar, news, stocks, and frequently used programs, it turns your desktop into an informative and productive work station.

What are the system requirements for WinMetro?

Operating Systems Supported
Microsoft® Windows® 7 (32-bit and 64-bit) Starter/ Home Basic/Home Premium/Professional/Ultimate
Microsoft® Windows® Vista (32-bit and 64-bit) Starter/Home Basic/Home Premium/Business /Ultimate
Microsoft® Windows® XP (32-bit and 64-bit) with SP2/SP3 or Home/Professional/Media Center

Hardware Requirements Recommended
1 GHz processor or faster
512 MB of RAM memory
60 MB of free hard drive space

What languages does WinMetro support?

English, Czech, Dutch, Danish, German, French, Finnish, ChineseSimp, ChineseTrad, Korean, Japanese, Russian, Polish, Swedish, Spanish, Portuguese (PT-PT), Portuguese (PT-BR), Turkish, Italian, Hungarian, Vietnamese

How to update WinMetro?

Method 1: Open WinMetro -> Click Menu on the top right -> Click Check for updates.
Method 2: If the new version is available, a pop-up window will prompt you to update.

How to uninstall WinMetro?

Please follow the steps below to uninstall WinMetro:

WINDOWS XP

1. Open Start menu -> (Settings) -> Control Panel.
2. Double-click on Add or Remove Programs.
3. Click on WinMetro in the list of installed programs and select Remove.
4. Click Uninstall button to uninstall WinMetro.

WINDOWS VISTA OR 7

1. Open Start menu -> (Settings) -> Control Panel.
2. Click on Programs and Features.
3. Right click on WinMetro and select Uninstall.
4. Click Uninstall button to uninstall WinMetro.

How to change the weather location?

There is no option to change the weather location right now. The weather location is displayed according to your current Internet connection's IP address.

How to add / remove / move tiles on the WinMetro?

Sorry, there is no option to add / remove / move tiles on the WinMetro right now.

How to remove / hide the screen resolution notification?

Sorry, there is no option to remove / hide that screen resolution notification.

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IObit Unlocker

What is IObit Unlocker?

IObit Unlocker is a lightweight yet powerful tool designed to fix the "Cannot Delete" or "Access Denied" problems. It can "Force" terminate all related processes that prevent you from deleting or accessing files / folders that you need to.

What are the main features of IObit Unlocker?

It provides several useful options to make your work easier, like "Unlock & Delete", "Unlock & Rename", "Unlock & Move", and "Unlock & Copy". You wouldn't be annoyed any more by messages like "Cannot delete file: Access is denied", "The file is in use by another program or user", or "There has been a sharing violation"!

What are the system requirements for IObit Unlocker?

Operating Systems Supported
Microsoft® Windows® 8 (32-bit and 64-bit)
Microsoft® Windows® 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
Microsoft® Windows® Vista (32-bit and 64-bit) Starter/Home Basic/Home Premium/Business/Ultimate
Microsoft® Windows® XP (32-bit and 64-bit) with SP2/SP3 or Home/Professional/Media Center

Hardware Requirements Recommended
1 GHz processor or faster
512 MB of RAM memory
60 MB of free hard drive space

What languages does IObit Unlocker support?

Arabic, ChineseSimp, ChineseTrad, Czech, Danish, English, Finnish, German, Hungarian, Italian, Japanese, Polish, Russian, Spanish, Swedish, Turkish.

How to change the language?

Open IObit Unlocker->Click More on the top right->Click Language and select the language you want.

How to update IObit Unlocker?

Open IObit Unlocker -> Click More on the top right -> Select Check for updates.

How to uninstall IObit Unlocker?

Please follow the steps below to uninstall IObit Unlocker:

WINDOWS XP

Open Start menu -> (Settings) -> Control Panel.
Double-click on Add or Remove Programs.
Click on IObit Unlocker in the list of installed programs and select Remove.
Click Uninstall button to uninstall IObit Unlocker.

WINDOWS VISTA OR 7

Open Start menu -> (Settings) -> Control Panel.
Click on Programs and Features.
Right click on IObit Unlocker and select Uninstall.
Click Uninstall button to uninstall IObit Unlocker.

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Random Password Generator

What is Random Password Generator?

Random Password Generator is designed to create a much securer environment for either important data saving or privacy protection. It is able to generate highly secure random passwords which are almost impossible to crack.

What are the main features of Random Password Generator?

It includes a useful Password Manager, by which you can mark, search, and organize the passwords generated. It's safe, secure, and 100% free!

What are the system requirements for Random Password Generator?

Operating Systems Supported
Microsoft® Windows® 8 (32-bit and 64-bit)
Microsoft® Windows® 7 (32-bit and 64-bit) Starter/Home Basic/Home Premium/Professional/Ultimate
Microsoft® Windows® Vista (32-bit and 64-bit) Starter/Home Basic/Home Premium/Business/Ultimate
Microsoft® Windows® XP (32-bit and 64-bit) with SP2/SP3 or Home/Professional/Media Center

Hardware Requirements Recommended
1 GHz processor or faster
512 MB of RAM memory
60 MB of free hard drive space

How to uninstall Random Password Generator?

Please follow the steps below to uninstall Random Password Generator:

WINDOWS XP

1.Open Start menu->(Settings)->Control Panel.
2.Double-click on Programs and Features.
3.Click on Random Password Generator in the list of installed programs and select Remove.
4.Click Uninstall button to uninstall Random Password Generator.

WINDOWS VISTA OR 7

1.Open Start menu->(Settings)->Control Panel.
2.Click on Add or Remove Programs.
3.Right click on Random Password Generator and select Uninstall.
4.Click Uninstall button to uninstall Random Password Generator.

WINDOWS 8

1.Right-click in the lower-left corner of your screen, and then click Control Panel.
2.Click on Programs->Uninstall a program.
3.Click on Random Password Generator in the list of installed programs and select Remove.
4.Click Uninstall button to uninstall Random Password Generator.

How to update Random Password Generator?

Open Random Password Generator, and then click Check For Updates on the top right of the main interface.

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IObit Software Updater

What is IObit Software Updater?

IObit Software Updater is an ad-free and light freeware, which helps you update all outdated programs with just 1-click and install all popular must-have programs easily.

The 1-click update solution frees you from updating outdated programs one by one from different sources or websites, which can save you a lot of time and work. IObit Software Updater enables you to update programs automatically at a scheduled time and shut down/ reboot your computer automatically after the update is completed. Besides, IObit Software Updater provides a large software database for featured must-have software in various categories: AI Hub, Productivity, Security, Internet, Multimedia, Runtimes, and Utilities & Tools. You can easily and quickly install all selected software with 1-click without worrying about annoying ads and/or bundleware, even malware. It must be your best choice when you need to install many programs, especially when you get a new computer or after you reinstall, format, or upgrade your computer.

To sum up, IObit Software Updater is a convenient and practical utility for your computer whenever you want to update or install software.

What are the main features of IObit Software Updater?

+ 1-Click to update all outdated programs quickly and securely.
+ 1-Click to install the must-have programs without any ads or bundleware.
+ Notify you once there is an update for your installed programs.
+ Guarantee secure update by automatically creating a system restore point before installing any program.
+ Support automatically updating outdated programs at a scheduled time.

What's the difference between IObit Software Updater and the Software Updater feature in Advanced SystemCare and IObit Uninstaller?

The main difference is that IObit Software Updater supports updating more products and you can also use IObit Software Updater to easily download other recommended clean and ads-free must-have software.

How to change the language?

Open IObit Software Updater > Click Options icon on the top left > Choose Settings > Choose the language you want on the right panel > Click OK

How often does IObit Software Updater update database?

With cloud technology, you will always receive the update at the earliest time. Once there is an update detected for your installed software, we update our database.

How to update program automatically?

In My Software, please right-click on the product you want to have it updated automatically and choose Auto Update to add a program to the Auto Update List. Then go to Settings to set a scheduled time for checking updates and updating programs.

How to ignore program update?

If you don't want to update a program, right-click it and choose Ignore, or click the drop-down arrow next to the Update button and choose to Ignore this update only or Ignore all updates for this program. Then it will be added to the Ignore List. And you can manage the Ignore List in Settings.

How to uninstall IObit Software Updater?

Windows 8 & earlier:
Open Start > Click Control Panel > Click Uninstall a program > Find IObit Software Updater and click Uninstall > Follow the on-screen prompts

Windows 10:
Open Start > Click Settings > Click System or Apps on the Settings menu > Select Programs & features or Apps & features from the left panel > Find IObit Software Updater and click Uninstall > Follow the on-screen prompts

Why are some programs not displayed in IObit Software Updater?

If some of your programs are not displayed in IObit Software Updater, please click Feedback and send us the program names. We will keep enlarging the database to support more programs.